17.5万余名青年志愿者服务2026年春运

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　“谢谢你陪我候车，还帮我倒热水”“太谢谢你了，不然这几个大箱子真不知道怎么搬”……这些来自不同车站、不同旅客的感谢，都说给同样的一群人——春运青年志愿者。

　　2026年春运启动以来，各级团组织以“青春志愿行 温暖回家路”为主题，组织动员17.5万余名青年志愿者，在全国火车站、机场、道路客运站、地铁等6600多个重要交通运输场站的2.8万个岗位开展春运志愿服务。

　　温暖初心 精准抵达

　　春运首日，在团宁德市蕉城区委、宁德动车站共同组织下，身着统一服装的青年志愿者早早来到宁德动车站。经过岗前培训后，他们迅速投入到各项服务工作中，耐心解答旅客的各类咨询、细致指引旅客前往正确的候车区域或检票口、主动为携带大件行李或行动不便的旅客搬运行李。

　　在福建，青年志愿者活跃在火车站、机场、道路客运站等各交通枢纽，为旅客提供咨询引导、秩序维护、便民利民等志愿服务。福州火车站招募近百名青年志愿者，分布在进出站口、电梯口、候车区等客流密集岗位，做好信息咨询、客流引导、重点旅客服务、文明宣传等工作。团漳州市南靖县委联合南靖铁路公安派出所、县总工会、县农信联社，携手“返家乡”大学生、青年志愿者，共同开展“青春志愿行 温暖回家路”春运暖冬活动。一句问候、一杯热饮、一次援手……青年志愿者的小小举动，温暖了千千万万旅客的回家路。

　　连日来，在湖北各大火车站、汽车站、机场、高速公路服务区等地，青年志愿者以青春热情传递家乡温情，用青春力量温暖旅客返乡路、守护城市烟火气。在黄石市阳新火车站候车大厅，两名聋哑旅客因无法听见车站播报、手机电量告急而神情焦虑、四处张望。志愿者察觉后主动上前，通过手机打字耐心沟通。了解情况后，志愿者帮忙留意车次信息，提前10分钟上前提醒，并护送两人至检票口。

　　潜江第十一届“春运暖冬行动爱心包子铺”火热开摊，为来往旅客免费提供爱心早餐。开摊当天同步开启线上直播，网友称赞有“潜江温度”。团潜江市委在送上“爱心包”（内含鲜肉包、热豆浆、新春福字和就业创业宣传册——记者注）的同时，聚焦返乡旅客需求，提供乘车咨询、行李搬运等服务，让关怀延伸到出行各环节。

　　服务专业 质效升级

　　湖南省各市州团组织积极响应、同步行动。团张家界市委联合市交通运输局等相关单位，在火车站、机场、高速路口等重点交通枢纽，设立12个志愿服务站点，结合张家界旅游城市特色，志愿者解锁外语导览服务，便捷中外旅客。郴州市安仁县“暖冬行动”除开展基础志愿服务外，新增家乡“宣传员”、平安“防护网”两大特色，同步推行春运安全与禁毒宣传。

　　中国铁路太原局集团有限公司管内各客运车站内，随处可见一群身着青色马甲、面带笑容的太铁“小青团”，穿梭在售票大厅、安检口和候车区之间。“他们当中，22%的人有铁路客运车站志愿服务经历。”太原局集团公司团委工作人员介绍，2026年春运期间，太原局集团公司预计发送旅客980万人次，日均24.5万人次，同比增长3.5%。为提升志愿服务质效，太原局集团公司团委招募280名大学生志愿者，科学制定志愿服务“一站一方案”，精准设置志愿服务岗点、时段及班制，明确志愿服务内容、日常管理、培训组织、应急响应、后勤保障等，确保春运志愿服务全流程可控。

　　在河北，团张家口市委主办，团桥东区委、张家口宁远机场协办服务春运“暖冬行动”培训，围绕春运服务礼仪、旅客引导技巧、应急处置流程等核心内容，开展岗前专题培训，结合实际案例传授实用服务方法，为开展志愿服务筑牢基础。

　　团衡水市委组织衡水青荷志愿服务中心“湖小荷”志愿者服务春运“暖冬行动”。针对春运期间客流密集、旅客需求多元的特点，青荷志愿服务中心提前进行岗前培训，将志愿者划分为引导咨询、秩序维护、票务协助、重点旅客帮扶、行李搬运5个小组，确保服务精准高效。

　　团宁夏回族自治区委、团银川市委等单位联合启动宁夏青年志愿者服务春运“暖冬行动”，多项暖心服务迅速展开：银川市中医医院志愿者设立爱心义诊点，青年书法家现场挥毫为过往旅客送上春联、福字，青年志愿者为旅客提供引导咨询、行李搬运、重点帮扶等服务。

　　形式多元 特色融合

　　黑龙江省各级团组织结合冰雪旅游工作实际，将服务春运“暖冬行动”与冰雪旅游志愿服务相融合。团哈尔滨市委组织开展青年志愿者服务春运“暖冬行动”，取得阶段性成效，联动全市各级团组织，在火车站、客运站、地铁枢纽及主要冰雪旅游景点精准设立20个志愿服务岗位；累计开展专项培训4场，择优招募450名青年志愿者，目前已组织280名以大学生为主体的志愿者上岗服务；在中央大街、冰雪大世界等重点场所，广泛开展路线引导、秩序维护、文明旅游宣传等志愿服务活动。

　　团广东省委联合中石化广东石油分公司开展“情暖驿站”活动，组织青年志愿者在超100座广东春运主干道加能站为返乡摩骑、卡车司机等春运返乡人员提供“3+10+X”免费服务，包括免费邮寄年货包裹、提供免费夜宵等。

　　今年，广东茂名志愿服务“暖冬行动”全面升级，不仅助力旅客平安返乡，也让漫漫归途飘出了浓浓的“文化年味”。在高州市柏桥服务区，志愿服务变成一场可看、可尝、可感的年味体验——志愿者在非遗手作、助农特产、美食品鉴等展位间穿梭，热情介绍高州荔枝干等，邀请归乡人品尝地道小吃。

　　在江苏，徐州东站青年志愿服务活动精彩纷呈，10余支青年志愿者服务队带来多元化公益服务。中医药科普、健康义诊、急救培训等精准对接旅客需求。现场设置的拍照框、留言墙，更成为旅客打卡留影的热门点位。

　　据悉，春运启动前，团中央青年志愿者行动指导中心发布《中国青年志愿者服务春运“暖冬行动”项目指引》，指导各地团组织围绕咨询引导、秩序维护、重点帮扶、便民利民等方面，进一步提升春运志愿服务规范化、专业化水平，引领青年志愿者在服务国家战略、百姓民生、社会治理中彰显青春风采和责任担当。vk.com/topic-236142620_56905960

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